Shipping & Delivery policy

Effective Date: October 16, 2024

At Aribify, we specialize in delivering premium digital products to our customers quickly and efficiently. Since all of our offerings, such as Reels Bundles, E-books, Digital Planners, OTT Subscriptions, Plugins, and Templates, are digital, our delivery process differs from traditional shipping. Please review the following policy for details on how your digital products will be delivered.

1. Digital Product Delivery

All products purchased on Aribify are digital and are delivered electronically, ensuring instant or near-instant access.

Instant Download Links: After completing a successful purchase, you will receive an email confirmation containing a download link or access instructions for the digital product(s).
Email Confirmation: The email will be sent to the address provided during checkout. Be sure to check your spam or junk folder if you do not see the email in your inbox.
Member Account Access: For some products, especially those that offer updates (such as plugins or templates), you may be required to create an account. This allows you to access downloads and updates at any time.

2. Delivery Timeframes

Immediate Access: For most digital products, you will receive instant access to the download links once the payment is successfully processed. If there is any delay due to technical issues, please allow up to 30 minutes before contacting customer support.
Subscription Services (OTT Subscriptions): For subscription-based services, such as OTT subscriptions, you will receive an activation email with login details and instructions. This access is usually granted within a few minutes after purchase, but delays can occur depending on payment verification or system processing.

3. Accessing Digital Products

You can access your purchased digital products in the following ways:

Via Email Link: After purchase, a link to download or access your product will be sent to your email address.
Via Account: If you have an account with Aribify, you can log in anytime to re-download your digital products or check for product updates.
Update Notifications: If your product comes with regular updates (such as software or plugins), you will be notified via email when new versions are available.

4. Troubleshooting Non-Delivery Issues

In rare cases, delivery issues may arise. If you do not receive your digital product within 30 minutes of completing your purchase, please take the following steps:

Check your spam/junk folder to ensure the confirmation email did not get filtered.
Ensure that the payment has been successfully processed. Pending or failed payments will not trigger a download link.
If the problem persists, contact our customer support team at support@aribify.com with your order number and purchase details. We aim to resolve delivery issues within 1 business day.

5. Refunds and Cancellations

Since our products are digital, we do not offer physical shipments. Refunds are issued only under specific circumstances, such as technical issues or defective products. Please refer to our Refund and Return Policy for more information on refunds and eligibility criteria.

6. Delivery Delays

While we strive to ensure immediate delivery of all digital products, there may be occasional delays due to factors outside of our control, including:

Payment verification delays by your payment provider.
Technical issues with our server or website.
System maintenance or outages.

If your delivery is delayed due to these reasons, please contact our customer support team for assistance.

7. Customer Support

If you encounter any issues with downloading, accessing, or using your purchased digital products, our dedicated customer support team is available to help. You can reach us at support@aribify.com. Our team will respond within 24 hours during business days to address your concerns.

8. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy before making future purchases.

Contact Information

If you have any questions or concerns regarding our Shipping & Delivery Policy, feel free to contact us:

Email: support@aribify.com