Refund and Return Policy

Effective Date: [October 19, 2024 ]

At Aribify, customer satisfaction is our priority. Please carefully read our refund and return policy to understand your rights and responsibilities when purchasing digital products from us. As our products are digital, the terms differ from traditional physical goods. By purchasing from our website, you agree to the terms outlined below.

1. Digital Products

At Aribify, we offer digital products such as Premium Reels Bundles, E-books, Digital Planners, OTT Subscriptions, Plugins, and Templates. Due to the nature of these products, we cannot accept returns once they have been downloaded or accessed. Please ensure that you review product descriptions carefully before making a purchase.

2. Refund Eligibility

Refunds are issued only in specific cases, including:

• Defective Products: If you receive a product that is defective or not as described, please contact us within 7 days of purchase. Provide proof of the issue (e.g., screenshots, video recordings). We will review your request and either provide a functional replacement or issue a refund at our discretion.
• Duplicate Purchases: If you accidentally purchase the same product more than once, we will refund the duplicate charge after confirming the purchase details.
• Non-Delivery of Product: In the rare event that you do not receive the download link or access to the purchased product within 30 minutes of completing the purchase, please contact us. We will investigate the issue and resend the link or refund the payment if the issue cannot be resolved.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: Refunds will not be provided if you simply change your mind after purchasing the product.
• Incompatibility: Please ensure that the digital products are compatible with your software and devices. We do not offer refunds for incompatibility issues if system requirements are clearly mentioned on the product page.
• Failure to Download: If you fail to download the product within the designated download time (e.g., 7 days) and have not requested assistance, refunds will not be granted.
• Unauthorized Sharing: If we detect that a product has been shared or resold without permission, refunds will not be provided, and access to the product may be revoked.

4. Subscription-Based Products (OTT Subscriptions)

For subscription-based products such as OTT Subscriptions, the following conditions apply:

• Cancellation Policy: You may cancel your subscription at any time. However, refunds will not be issued for the portion of the subscription term that has already been used. To avoid being charged for the next billing cycle, cancel at least 24 hours before the renewal date.
• Billing Disputes: If you notice an unauthorized or incorrect charge related to your subscription, contact us immediately. We will investigate and, if necessary, issue a refund for any erroneous charges.

5. Refund Process

If you qualify for a refund based on the conditions above, the refund will be processed as follows:

• Refund Method: Refunds will be issued to the original payment method used for the purchase. If this method is no longer available, please contact us to discuss alternative arrangements.
• Processing Time: Refunds are typically processed within 7-10 business days. You will receive an email confirmation once the refund is issued. Please note that the time for the refund to appear in your account depends on your bank or payment provider.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support at support@aribify.com. or WhatsApp +91 79055 11957
2. Provide your full name, order number, date of purchase, and a detailed explanation of the issue.
3. Attach any supporting evidence (e.g., screenshots, video) to demonstrate the problem.

Our support team will respond within 3 business days to confirm your request and provide instructions on the next steps.

7. Contact Us

If you have any questions regarding our refund and return policy or need assistance with a purchase, feel free to reach out:

Email: support@aribify.com